Authorization must be received prior to any return. Unauthorized returns will be refused. If you are not
happy after initial inspections with quality, materials, or workmanship return in unused condition in
original carton within 5 business days for credit. Requests for refunds of non-defective merchandise,
returned in resaleable condition will incur a 20% restocking fee within 10 business days of receipt and
inspection. The limit of our liability is for merchandise only and transportation costs are nonrefundable
unless the return is direct result of our error. Example wrong size or wrong item delivered.
All claims for defect in workmanship must be returned for inspection and transportation costs to our
facilities are non-refundable. However, once received, inspected and deemed to be defective we will
provide transportation for replacement. Please allow up to 10 business days for processing. Please note
that all products are handmade and can vary slightly from case to case.
Customers are responsible for all shipping and handling fees. Shipping insurance is available at an extra
What if I receive a shipment that is damaged or lost?
Damaged shipments from handling must be claimed with the freight carrier at the point of delivery. If any
cartons are missing or damaged, be sure to note this on the freight bill. If you notice concealed damage
after the driver has left, keep all the packing and call the freight carrier to return and inspect the damage
and file a claim.
Do not send cash. We can not be responsible for cash sent through the mail. We accept Visa, Mastercard,
Discover, and American Express. Please make all checks payable to: The Real Insect Co Inc
Mail Payment to:
4661 Golden Foothill Pkwy Ste 104
El Dorado Hills, CA 95762-9760
Payment must be in USD.Please use only Visa ,Mastercard or Discover. Foreign Order will be shipped
ground mail unless air mail is clearly requested,Customers are responsible for all shipping and customs
If you have any questions regarding a return or exchange, please send us an email at :